Returns & Replacements
We stand behind every product we ship. If something isn't right, our U.S.-based team will make it right — quickly, and without the runaround.
30-Day Money-Back Guarantee
If you're not completely satisfied with your order, you can return any item within 30 days of delivery for a full refund. No restocking fees. No interrogation. We cover return shipping on any item that arrives damaged, defective, or incorrect.
The return process, step by step
Five simple steps. Most returns are refunded within 3–5 business days of arrival at our warehouse.
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01
Contact our support team
Email support@asthainternational.com with your order number and a brief note about the reason for your return. You'll hear back from a real person within one business day.
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02
Share your order details
Include your order number and reason for return so we can locate your shipment and route it correctly.
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03
Receive your return label & instructions
We'll email you a prepaid return label (where applicable) along with packing instructions to ensure the item travels safely.
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04
Ship the item back to us
Drop your package at any carrier location. Keep the tracking number handy in case you'd like to monitor the delivery.
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05
We process your refund
Once we receive the item, we'll process your refund within 3–5 business days back to your original payment method.
Return conditions
Clear rules keep the process fair for everyone. If anything is unclear, just ask.
30-day window
Returns must be initiated within 30 days of delivery. Requests after the 30-day window may be reviewed on a case-by-case basis.
Original condition
Items must be returned in their original condition — unused, undamaged, and in original packaging whenever possible.
Refund method
Refunds are issued to the original payment method. You'll receive a confirmation email the moment your refund is processed.
Return shipping
We cover return shipping on damaged, defective, or incorrect items. For non-defective returns, return shipping costs may apply.
Need help with a return?
Our U.S.-based support team answers every email within one business day. Real people. Real answers.